Refund policy

KineticNooks.com

At KineticNooks.com, we strive to ensure that every customer is satisfied with their purchase. We value your trust and aim to provide a seamless shopping experience for all Home and Garden products. This Return and Refund Policy outlines the conditions under which returns, replacements, and refunds are accepted.

By placing an order on our website, you agree to the terms mentioned in this policy.

1. General Return Policy

We offer a return window of 7 days from the date of delivery. If you are not completely satisfied with your purchase, you may request a return within this period.

To be eligible for a return:

  • The item must be unused, undamaged, and in its original condition.

  • The product must be returned in its original packaging with all accessories, manuals, and tags intact.

  • A valid proof of purchase (order ID or invoice) must be provided.

Returns that do not meet these criteria may not be accepted.

2. Non-Returnable Items

Certain products are not eligible for return due to hygiene, safety, or usage reasons. These include:

  • Used or installed products

  • Items damaged due to misuse or mishandling

  • Products without original packaging

  • Clearance sale or discounted items (unless defective)

  • Customized or personalized items

We reserve the right to deny returns if the product does not meet our return standards.

3. Damaged or Defective Products

If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To process your request:

  • Share clear images or videos of the product showing the issue.

  • Provide your order ID and a brief description of the problem.

After verification, we will offer:

  • A replacement product, or

  • A full refund, depending on availability and your preference.

4. Return Process

To initiate a return, follow these steps:

  1. Email us at kineticnooks@gmail.com with your order details.

  2. Mention the reason for return and attach supporting images if necessary.

  3. Our support team will review your request within 2–3 business days.

  4. Once approved, you will receive return instructions.

Customers may be required to ship the product back to our address:

Address:
Ghoshpara, Kalitala, Sodepur
Pin Code: 700112
West Bengal, India

Please ensure proper packaging to avoid damage during return shipping.

5. Return Shipping Charges

  • If the return is due to a defective, damaged, or incorrect product, we will bear the return shipping cost.

  • If the return is due to customer preference (e.g., changed mind), the customer will be responsible for return shipping charges.

Shipping charges paid during the original purchase are non-refundable.

6. Refund Policy

Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.

If approved:

  • Refunds will be processed within 5–7 business days.

  • The amount will be credited to your original payment method.

In case of Cash on Delivery (COD) orders:

  • Refunds will be issued via bank transfer or UPI.

  • Customers must provide accurate bank details.

7. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account again.

  • Contact your bank or payment provider as processing times may vary.

  • If the issue persists, contact us at kineticnooks@gmail.com.

We will assist you in resolving the issue as quickly as possible.

8. Exchange Policy

We only replace items if they are defective, damaged, or incorrect.

If you need an exchange:

  • Contact us within 48 hours of delivery.

  • Follow the same process as mentioned in the return section.

Exchange requests are subject to product availability.

9. Order Cancellation Policy

You can cancel your order:

  • Before it is shipped, for a full refund.

  • Once shipped, cancellation is not possible, and you must follow the return process after delivery.

To cancel an order, contact us immediately at kineticnooks@gmail.com.

10. Warranty (If Applicable)

Some products may come with a manufacturer warranty. Warranty claims should be handled directly with the manufacturer unless otherwise specified.

KineticNooks.com is not responsible for warranty services unless explicitly mentioned.

11. Fraudulent or Abuse Claims

We reserve the right to refuse returns or refunds in cases of:

  • Excessive return requests

  • Suspicious or fraudulent activity

  • Misuse of the return policy

Legal action may be taken in case of fraudulent transactions.

12. Important Notes

  • Returns are processed only after inspection and approval.

  • Products returned without prior approval may not be accepted.

  • Customers are advised to record an unboxing video for proof in case of damage or missing items.

  • Refund timelines may vary depending on payment methods and banks.

13. Contact Information

For any questions related to returns and refunds, you can contact us:

Store Name: KineticNooks.com
Email: kineticnooks@gmail.com
Phone: 9143665682
Address: Ghoshpara, Kalitala, Sodepur
Pin Code: 700112
GST Number: 19BVLPK2761F1ZD

Our customer support team is available to assist you with all your concerns.

14. Policy Updates

KineticNooks.com reserves the right to modify or update this Return and Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

Customers are encouraged to review this page periodically to stay informed about our policies.

15. Customer Commitment

At KineticNooks.com, we are committed to delivering quality Home and Garden products and ensuring customer satisfaction. Our goal is to build long-term relationships with our customers through transparency, trust, and reliable service.

If you have any feedback or suggestions, we would love to hear from you.

Thank you for shopping with KineticNooks.com!